Shipping - Returns - Exchanges - Repairs

Processing and Delivery

• Orders are confirmed immediately. You’ll receive a shipping notification once your piece is on its way.

• Most orders ship within 1–2 business days, but please allow up to 5–7 business days, as each piece is handcrafted and shipped by me.

• Expedited shipping applies to transit time only and does not shorten processing time.

• For questions, contact: info@bcouvillion.com

14 Days to Return

• Unworn, non-custom pieces may be returned within 14 days of delivery for store credit or exchange.

• During the holiday season, returns are extended through the end of the year.

• Please note:

  • Custom pieces and items purchased with discounts over 25% are final sale

  • Shipping costs are non-refundable

  • Return shipping is the responsibility of the customer and should include tracking

• If your item arrives damaged or incorrect, please contact me within 7 days of delivery and I will repair or replace it at no cost.

• Please return items carefully packaged in a protective box. Items returned in damaged or unsellable condition may not be eligible for credit.

Address:

Brandi Couvillion

105 N Union St., #209

Alexandria, VA 22314

Packaging

• Each piece arrives in a branded box with a jewelry pouch, artist card, and care instructions—ready for gifting.

• Gift messages are available at checkout.